Privacy Statement

Last Updated: 05/02/2025

At AdviceGenie, we are committed to protecting your privacy and handling your personal information with the utmost care and responsibility. This Privacy Statement outlines how we collect, use, store, and protect your information when you use our AI-based financial advice platform (the "Platform"). By using AdviceGenie, you agree to the practices described in this statement.

1. Collection of Personal Information

We may collect personal information from you, including but not limited to:

Contact details (e.g., name, email address, phone number).
Financial information (e.g., income, expenses, investment preferences).
Technical data (e.g., IP address, device information, browsing activity).

This information is collected to provide you with access to the Platform, improve our services, and, where applicable, connect you with licensed financial advisors for more personalised advice.

2. Use of Personal Information

Your personal information is used for the following purposes:

To deliver the services and features of the Platform.
To generate general financial advice and insights.
To communicate with you about updates, offers, or support.
To share your contact details with one of our valid Australian Financial Services License (AFSL) holders, if necessary, to provide you with more personalised financial advice.
To comply with legal and regulatory obligations.

3. Protection of Personal Information

We take the security of your personal information seriously. Your contact details and other sensitive data are stored using the highest level of encryption available. All communication channels on the Platform are end-to-end encrypted, ensuring that no third party can access your information during transmission.

4. Sharing of Personal Information

We may share your contact details with one of our valid Australian Financial Services License (AFSL) holders if we believe you could benefit from more personalised financial advice. These AFSL holders are bound by strict confidentiality and privacy obligations, as outlined in our Privacy Terms for Financial Advisors. We have a very strict policy regarding the sharing of your information, and we will never sell your personal information to third parties for marketing purposes.

5. Data Breach Notification

In the unlikely event of a breach of your personal information, we will take immediate steps to mitigate the impact and notify you as soon as possible. We will provide details of the breach, the information affected, and the steps we are taking to address the situation.

6. Your Rights

You have the right to:

Access the personal information we hold about you.
Request corrections to any inaccurate or incomplete information.
Withdraw consent for us to use or share your information (subject to legal and contractual obligations).
Request the deletion of your personal information, where applicable.

To exercise these rights, please contact us using the details provided below.

7. Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on the Platform, and your continued use of AdviceGenie constitutes acceptance of the revised statement.

8. Contact Us

If you have questions or requests, please Contact Us.